ChatBio FAQ – Frequently Asked Questions

Find answers to 35+ common questions about ChatBio features, pricing, AI chat, customization, and more.

Got questions? Find answers to the most common questions about ChatBio below. If you can't find what you're looking for, visit our Help Center or email us at help@chatbio.io.

Getting Started

What is ChatBio?

ChatBio is an AI-powered microsite builder that helps creators, businesses, and brands create conversational bio link pages. Unlike traditional bio link tools, ChatBio includes an AI chat widget that lets visitors ask questions and get instant answers.

How do I create a ChatBio page?

Sign up for a free account, choose a username, and our AI will guide you through setting up your page. You can import existing links from Linktree or start from scratch. Most users complete setup in under 2 minutes.

Is ChatBio free to use?

Yes, ChatBio offers a free plan that includes all essential features. Paid plans unlock additional features like advanced analytics, custom branding removal, and priority support.

Can I import my links from Linktree or other platforms?

Yes! ChatBio supports one-click import from Linktree and Lnk.bio. Just paste your existing bio link URL during setup and all your links will be imported automatically.

What's my ChatBio URL?

Your ChatBio URL will be chatbio.io/yourusername. Choose a username that represents you or your brand. You can change your username later in settings.

AI Chat Widget

How does the AI chat widget work?

The AI chat widget appears on your ChatBio page and lets visitors ask questions about you, your products, or services. You train the AI with your information, and it provides instant, accurate answers 24/7.

Can I customize what the AI says?

Absolutely. You control the AI's personality, tone, and knowledge base. Add FAQs, product information, and custom instructions. The AI learns from your content to provide relevant responses.

What if the AI doesn't know an answer?

You can configure fallback responses for questions the AI can't answer. Options include directing visitors to specific links, collecting contact information for follow-up, or providing a custom message.

Is the AI chat included in the free plan?

Yes, the AI chat widget is included in all plans, including the free plan. Paid plans offer additional AI customization options and higher usage limits.

Links & Content

How many links can I add?

There's no limit to the number of links you can add. However, we recommend focusing on your most important links for better user experience and conversion rates.

What content blocks are available?

ChatBio offers various content blocks including links, products/store, services, gallery, portfolio, blog posts, testimonials, location/map, music/playlists, and lead capture quizzes.

Can I reorder my links and content?

Yes, use the drag-and-drop interface in your dashboard to arrange links and content blocks in any order. Changes are saved automatically.

Can I schedule when links appear?

Pro plan users can schedule links to appear or disappear at specific times, useful for limited-time offers, events, or timed content releases.

Design & Customization

Can I customize how my page looks?

Yes, ChatBio offers extensive customization options including themes, colors, fonts, button styles, backgrounds, and layouts. Match your page to your brand perfectly.

Are there pre-made themes?

ChatBio includes multiple pre-designed themes to get you started quickly. You can use them as-is or customize any aspect to create your unique look.

Can I use my own custom domain?

Custom domain support is a feature we're actively developing. Currently, your page is accessible at chatbio.io/yourusername.

Can I add my own logo and branding?

Yes, upload your profile photo, logo, and customize colors to match your brand. Pro plan users can also remove the ChatBio branding.

Analytics & Insights

What analytics does ChatBio provide?

ChatBio tracks page views, unique visitors, link clicks, chat conversations, top-performing content, and visitor demographics. Data updates in real-time.

Can I see which links get the most clicks?

Yes, the analytics dashboard shows click counts for each link and content block. Identify your top performers and optimize your page accordingly.

Can I track conversions?

Yes, set up goals like newsletter signups, product purchases, or booking completions. Track conversion rates and see which content drives results.

Can I export my analytics data?

Pro plan users can export analytics data for further analysis or reporting. Free plan users can view all data in the dashboard.

Pricing & Plans

How much does ChatBio Pro cost?

ChatBio Pro is available at competitive monthly and annual rates. Annual billing offers significant savings. Check our pricing page for current rates.

What's included in the free plan?

The free plan includes unlimited links, AI chat widget, basic analytics, all content blocks, and a selection of themes. Perfect for getting started.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. Your page will continue to work with free plan features after cancellation.

Is there a money-back guarantee?

Yes, we offer a satisfaction guarantee. If you're not happy with Pro within the first 14 days, contact us for a full refund.

Do you offer team or business plans?

Yes, we're developing team and business plans with features like multiple users, centralized billing, and brand management. Join the waitlist for updates.

Language & Translation

Can ChatBio translate my page for international visitors?

Yes! Pro users can enable AI content translation. Visitors see a language switcher and can view your entire page in their preferred language.

Which languages does ChatBio support?

ChatBio currently supports English, Danish, German, Spanish, and French, with more languages coming soon. The AI maintains your tone and style across all translations.

Is the translation feature included in the free plan?

AI content translation is a Pro feature. Free users can set their dashboard language preference, but automatic visitor-facing translation requires a Pro subscription.

How accurate is the AI translation?

ChatBio uses advanced AI models to provide high-quality translations that maintain your original meaning and tone. The translations are contextually aware of your content.

Privacy & Security

Is my data secure?

Yes, ChatBio uses industry-standard encryption and security practices to protect your data. We never sell your information to third parties.

What data do you collect from my visitors?

We collect anonymous analytics data like page views and clicks. Email addresses are only collected when visitors explicitly subscribe to your mailing list.

Can I delete my account and data?

Yes, you can delete your account at any time from your settings. This permanently removes all your data, including your page, links, and analytics.

Is ChatBio GDPR compliant?

Yes, ChatBio is designed with privacy in mind and complies with GDPR requirements. We provide data export and deletion capabilities.

Technical & Advanced

Does ChatBio help with SEO?

Yes, ChatBio pages are optimized for search engines with proper meta tags, structured data, and fast loading times. Your page can rank in search results.

Can ChatBio improve AI search discoverability?

Yes, ChatBio pages are structured for AI search engines like ChatGPT, Google AI, and Perplexity. The semantic structure makes it easy for AI to understand and recommend your content.

Is ChatBio mobile-friendly?

Absolutely. ChatBio pages are mobile-first and look great on all devices. The AI chat widget is also optimized for mobile interactions.

Can I integrate with other tools?

ChatBio integrates with email marketing platforms, payment processors, booking systems, and analytics tools. Check our integrations page for the full list.

Do you have an API?

API access is available for business plan users. Contact us for documentation and access details.

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